Refund & Return Policy

This policy applies to all purchases made on Affluent Basics (the "Platform"), operated by Affluentpay Technologies Pvt Ltd. Please read it carefully before placing an order. By placing an order you agree to this policy.

1. Our no-refund policy

All sales on Affluent Basics are final. We do not accept returns or provide refunds once an order has been delivered.

We are able to keep our prices low because of this policy, and we stand behind it with rigorous processes:

• Quality check (QC) before dispatch— every single item is individually inspected before it leaves our facility or a verified seller's facility. We check the stitching, fabric, print/colour, measurements against the size chart, and overall finish of the garment.
• Careful packing and delivery — QC-passed items are packed in protective packaging and handed over to reputed, trackable courier partners. You can follow your parcel from dispatch to doorstep in your account and receive the delivery in good condition.
• Accurate product information — product pages carry photographs, fabric composition, fit, size availability, and care details so you can make an informed choice before buying. Please review the size and details carefully before ordering; orders placed for a wrong size are not eligible for return, refund, or exchange.

2. Order cancellation

• You may cancel an order before it is shipped by contacting us at support@affluentbasics.in with your order number.
• For prepaid orders cancelled before dispatch, the amount paid will be reversed to the original payment method within 5–7 working days.
• Once an order is marked Shipped, it can no longer be cancelled.

3. Transit damage or incorrect item

While every parcel is QC-checked and carefully packed, if you receive a parcel that is visibly tampered with, or the item inside is not the item you ordered, we will make it right with a replacement of the same item — not a refund — subject to all of the following:

• You report it to support@affluentbasics.in within 48 hours of delivery with your order number;
• You provide a clear, uncut unboxing video starting before the parcel is opened, showing the shipping label and the contents;
• The item is unused, unwashed, and has all tags and original packaging intact.

Claims that do not meet these conditions cannot be accepted. If a replacement of the same item/size is out of stock, we may, at our sole discretion, offer an alternative item or store credit.

4. Failed or undelivered orders

If a prepaid order cannot be delivered and is returned to origin (RTO) by the courier after all delivery attempts, we will re-attempt dispatch or reverse the product amount (courier charges may be deducted) after the parcel reaches us in its original condition.

5. Payments & pricing

• All prices are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise.
• Cash on Delivery amounts must be paid in full at the time of delivery.
• A payment debited for an order that was never confirmed is automatically reversed by the payment provider to the source account.

6. Contact

For anything related to this policy, write to support@affluentbasics.in with your order number. Our team responds within 2 working days.

Nothing in this policy limits any rights that cannot be excluded under applicable Indian consumer protection law.